E2bet casino Privacy Policy – Your information is safe with us

1. Introduction

E2bet casino ("we", "us", "our") takes your personal information and privacy seriously. This Privacy Policy explains what data e2bet casino collects about you, why we collect it, how we use it, and how we keep it secure.

We wrote this policy in plain, clear English with Bangladesh players in mind, so it's easy to understand. This privacy policy applies whenever you use the e2bet casino website, mobile app, or any other digital platform.

E2bet casino believes that data protection is not just a legal obligation – it is an ethical responsibility. We manage your information in line with international data protection standards. This policy may be updated at any time, and we will notify you by email of any significant changes.

2. What information we collect

E2bet casino collects two types of information from you – what you provide directly and what our system collects automatically.

Information you provide directly

Automatically collected data

• Device Information: Your device type, operating system, and browser version.
• Log data: IP address, login timestamps, and page visit history.
• Gaming activity: Betting history, win/loss records, and gaming activity.
• Location data: General geographic location (country/division level only).
• Cookie data: Session cookies, preference cookies, and analytics cookies.

3. How we use your information

E2bet casino uses your information only for legitimate and necessary purposes. Details are outlined below:

Service delivery and operations

• Creating and managing your account.
• Processing deposits, withdrawals, and other financial transactions.
• Providing betting and gaming services.
• Delivering bonuses and promotions.
• Providing customer support.

Security & Legal Compliance

• KYC verification and identity confirmation.
• Preventing fraud and money laundering.
• Meeting legal obligations and complying with regulatory requirements.
• Preventing unauthorized access to your account.

Service improvement & personalization

• Recommending games and offers tailored to your preferences.
• Improving the website and app experience.
• Identifying and resolving technical issues.
• Conducting analytics and statistical research.

Contact

• Sending important account updates and security alerts.
• Informing you about new promotions and bonuses (you can opt out at any time).
• Sending transaction receipts and confirmation messages.

4. Who your data is shared with

E2bet casino does not sell your data to third parties. However, we may share limited information in certain specific circumstances.

Trusted Service Partners

• Payment processors: bKash, Nagad, Rocket – used solely to process transactions.
• Game Providers: Third-party game studios – for game operation and management.
• KYC services: Identity verification services – for confirming your identity.
• Technology Services: Cloud hosting and security services – for platform operations.

All these partners have signed confidentiality agreements with us and may only use data for specified purposes.

Legal obligations

We may be required to disclose certain information in response to a court order, a lawful request from law enforcement, or a directive from a regulatory authority. Where possible, we will notify you in advance.

5. Cookie Policy

Cookies are small text files stored in your browser. e2bet casino uses various types of cookies to enhance your experience.

Cookies We Use

Cookie controls

You can disable cookies at any time through your browser settings. However, disabling essential cookies may cause some site features to stop working. Most modern browsers provide cookie control options.

6. Data Security Measures

E2bet casino uses industry-leading technology and practices to keep your data secure.

Technical Security

• SSL/TLS Encryption: All data transfers are secured with 256-bit SSL encryption.
• Firewall: Advanced firewall and intrusion detection systems are active.
• Two-factor authentication (2FA): Option to add an extra layer of security to your account.
• Data backup: Regular encrypted backups are stored on secure servers.

Organizational security

• Only authorized personnel can access your data, and only when there is a genuine need.
• All staff have signed confidentiality agreements and receive regular training.
• Regular third-party security audits are conducted.

7. Your Rights

As an e2bet casino user, you have several rights over your own data. We fully respect and uphold those rights.

What you can do

• Right to access: You may request to know what information we hold about you.
• Right to rectification: You may request corrections to any inaccurate or outdated information.
• Right to erasure: You may request that your data be deleted under certain circumstances.
• Right to restrict processing: In certain cases, you may request that the use of your data be restricted.
• Right to Portability: You may request your data in a portable format.
• Right to object: You may opt out of marketing communications at any time.

How to submit a request

To exercise any of the rights listed above support@e2betcasino.wsto send us an email. We will process your request within 30 days. You may be asked to provide some information to verify your identity.

8. Children's privacy

E2bet casino is strictly for users aged 18 and above. We do not knowingly collect information from anyone under the age of 18.

If we become aware that a minor is using our platform, the account will be suspended immediately and all associated data will be deleted.

If a parent or guardian suspects their child is using e2bet casino, please contact us immediately at support@e2betcasino.wsto get in touch.

9. How long your data is retained

E2bet casino does not retain your data longer than necessary. Retention periods depend on the type of data and applicable legal requirements.

• Account information: For the duration your account is active, and up to 5 years after closure.
• Financial transaction records: At least 5–7 years as required by law.
• KYC documents: 5 years after account closure (regulatory requirement).
• Support Contact: Up to 2 years after the issue is resolved.
• Log data: Up to 12 months, then automatically deleted.
• Marketing preferences: Up to 3 years after you opt out (retained as evidence).

After the designated retention period, data is securely and permanently deleted or anonymized.

10. Contact & Complaints

For any privacy-related questions, requests, or complaints, please get in touch with us. Our dedicated privacy team is always ready to help.

Contact Methods

• Email: support@e2betcasino.ws
• Live Chat: Help Center Live chat support is available directly on the page.
• Complaint Form: Help Center Fill out the online form on the page.

Response times

• General inquiries: within 24–48 hours.
• Requests to access or delete data: processed within 30 days.
• Urgent security issues: within 24 hours.